What This Privacy Policy Covers For You
KCNO collects the details needed to open your account, verify a deposit, and keep your session secure on mobile or desktop. When you fund your wallet through bKash, Nagad or Rocket, we receive the transaction reference and confirmation status from the payment provider — not your
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wallet PIN, which stays inside the bKash, Nagad or Rocket app itself. We also log basic device data, like the browser or app version you use, so login and OTP checks work correctly across screens. This data helps us confirm it's really you signing in, and
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it helps our support team sort out a stuck transfer without asking you to repeat details twice. How long we hold this data, and how strictly it's protected, depends on your local law and eligible regions — access to certain account features can vary from one
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part of Bangladesh to another. We don't sell your account or payment data to outside marketers. Where a game provider such as Pragmatic Play or Evolution needs session data to run a live table or a slot round, only the minimum required is shared, and never
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your wallet credentials. You can ask us what data we hold against your account at any time through support, and we'll walk you through what's stored and why it's kept active.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.